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#1 #IATA Air Ticketing Course in #Khanna Pul #2023
An airline ticket is a document granted by a carrier or travel agency to a passenger as a confirmation that a person has bought a seat on a flight. It can exist in two forms — paper and electronic (e-ticket). After booking, your PNR (with its TST attached) is sent to a ticketing server which automatically checks the information and issues the e-ticket. The booking is now ticketed, and the seat is officially yours!. In most cases, ticketing happens immediately after booking though this isn’t always the case. PNRs can also be queued for ticketing with a pre-defined date and time for the ticket to be issued. In certain situations, like waitlisted bookings, open-return flights or overbooking, the booking and ticket process works a bit differently, but that is for another article!.Ticketing’s fundamental role in the airline industry means that it's highly controlled and many airlines tight restrictions on exactly who can issue tickets on their behalf. This is mainly an issue of money. Airlines want a worldwide network of agents and booking sites selling their tickets, but they also want to make sure that this happens in a controlled way and, most importantly, that they get paid. This led to the creation of large accrediting organizations that act as payment mediators between airlines and agents – the airlines get a guarantee of payment from all agents selling their tickets and the agents, in return, can sell tickets for those airlines. This means that sellers need accreditation to issue tickets on behalf of an airline. Worldwide, there are two major organizations offering ticketing accreditation:Airlines traditionally have three travel classes, First Class, Business Class, and Economy Class. Some airlines now have a no-frills class of service as well, typically called Basic Economy. Depending on the cabin configuration will determine how many airline fare classes are offered.
It seals the deal between a passenger and an airline, establishing rights and responsibilities on both sides. The ticket documents whether and under what conditions a passenger can modify an itinerary, cancel a flight, or receive a refund.
It serves as a travel document, ensuring that an airline will provide a seat and services included in the fare for a ticket owner. On the other hand, carriers use a document as a source of information about the passenger and the booking.
It manages relationships between multiple airlines involved in one journey (if this is the case). To be more precise, it outlines the responsibilities of the validating carrier which issued the ticket and the operating carrier or carriers which perform the flight.
Speaking of flights, conducted by several airlines, only one of them owns a ticket at any given moment. This possession makes the airline responsible for the passenger and updating their status (checked-in, boarded, flown, etc.).
Using a ticketing system, agents have access to the records of past interactions with every customer. Therefore, they always have all the information they need to provide a seamless service experience. No need to ask customers the same questions multiple times.
Airline tickets are important documents that confirm a passenger has a seat on a flight. The ticket includes important information about the passenger and the flight that they will take. The ticket is exchanged for a boarding pass during the check-in process, and this gives the passengers permission to board the plane.