Diploma of Business Administration for Clerical and Administrative Personnel

Introduction

The Diploma of Business Administration for 

Clerical and Administrative Personnel is 

designed to develop your existing skills and 

knowledge in planning and organizational 

perspective of administration, and also 

prepare you for a leadership and managerial 

role within the business environment. This 

Diploma is geared towards preparing 

administrative personnel for a wide range of 

leadership as well as top-tier administrative 

roles. It teaches the advanced corporate 

management values that are the cornerstone of 

the enterprising executive careers.

Designed For    

The Diploma of Business Administration is 

designed to provide you with a planning and 

organizational perspective of administration, 

which builds upon your existing computer 

skills, using complex technical features.

You will gain essential skills that will 

prepare you for a range of administrative 

careers, including office manager, senior 

executive assistant, personal assistant and 

administrator.

Course Content

Expand your existing skills and knowledge in 

many areas, including:

•Team-building

•Project management

•Resource allocation

•Communication

•Develop advanced computer skills

Learning Outcomes

Upon successful completion you will be 

confident in the following:

Manage personal work priorities and 

professional development

Manage meetings

Plan and manage conferences

Manage quality customer service

Manage payroll

Manage business document design and 

development

Plan and review administration systems

Administer projects

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Executive Diploma in English Language 

Proficiency

Introduction

This course aims at helping participants 

develop a positive, constructive and 

practical approach to effective written and 

oral communication in business and 

professional settings. It is expected that at 

the end of the course participants will be 

able to communicate in clear, concise 

correspondence to meet the diverse needs and 

multiple purposes of business and social 

communication situations. .

Course Content

Error Analysis

Basic Communication Skills

The Writing Process

General principles of Organizing and 

Communicating Messages

Business Letters (Requests, Recommendation, 

Persuasive – Sales Letter & Routine Denial)

Memo Writing

Face-to-Face Workplace Communication

Informal & Formal Business Report

Formal Business Report

Audience Analysis and Successful Oral 

Presentation

Review of punctuation, grammar and spelling

Keeping your average sentence short

Presenting your report professionally

The importance of the objective

Organizing your ideas with Mind mapping

The use of jargon and reducing the number 

words and clichés

Writing in plain English

Identifying communication styles

Management and executive summaries

Writing “benefit” statements

Writing one page reports

Editing your report

Report writing practice

Completion of a personal action plan

Course Objectives & Learning Outcomes

This course is designed to develop 

professional communication skills. As a 

result of this course, participants are 

expected to:

Understand the importance of effective 

communication in a business setting.

Understand and utilize the basic forms (e-

mail, memos, letters, informal and formal 

reports, and informal and formal 

presentations) that are used in effective 

business communication.

Write well-organized and effective business 

memos, letters, and reports.

Reinforce and further develop presentation 

skills in order to deliver professional 

presentations.

Understand and use computer-aided 

communication including e-mails and 

presentation software.

Work effectively in a team to improve 

communication skills and to prepare and 

present group projects.

Polish Standard English skills used in 

writing and speaking to enhance professional 

communication.

Methodology

Presentations, interviews, meetings and 

conferences are an integral part of any 

professional environment. Well-prepared and 

well-executed presentations leave an 

indelible impression on superiors, peers and 

subordinates alike. Students will learn to 

use graphics, audio-visual aids and audience 

handouts in an effective manner. Audience 

awareness, developing a design, handling 

questions and answers, personal presence, 

style and body language are some other 

aspects that will be discussed.

Designed For

Executive Diploma in English Language 

Proficiency provides skill development 

experience for senior and mid level 

professionals. Students interested to improve 

their skills may also enroll in this 

programme.

To be eligible for this course, applicant 

must possess a Bachelors degree from any HEC 

recognized university and should have Basic 

English language knowledge.

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