Diploma of Business Administration for Clerical and Administrative Personnel-KPK
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Diploma of Business Administration for Clerical and Administrative Personnel
Introduction
The Diploma of Business Administration for
Clerical and Administrative Personnel is
designed to develop your existing skills and
knowledge in planning and organizational
perspective of administration, and also
prepare you for a leadership and managerial
role within the business environment. This
Diploma is geared towards preparing
administrative personnel for a wide range of
leadership as well as top-tier administrative
roles. It teaches the advanced corporate
management values that are the cornerstone of
the enterprising executive careers.
Designed For
The Diploma of Business Administration is
designed to provide you with a planning and
organizational perspective of administration,
which builds upon your existing computer
skills, using complex technical features.
You will gain essential skills that will
prepare you for a range of administrative
careers, including office manager, senior
executive assistant, personal assistant and
administrator.
Course Content
Expand your existing skills and knowledge in
many areas, including:
•Team-building
•Project management
•Resource allocation
•Communication
•Develop advanced computer skills
Learning Outcomes
Upon successful completion you will be
confident in the following:
Manage personal work priorities and
professional development
Manage meetings
Plan and manage conferences
Manage quality customer service
Manage payroll
Manage business document design and
development
Plan and review administration systems
Administer projects
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Executive Diploma in English Language
Proficiency
Introduction
This course aims at helping participants
develop a positive, constructive and
practical approach to effective written and
oral communication in business and
professional settings. It is expected that at
the end of the course participants will be
able to communicate in clear, concise
correspondence to meet the diverse needs and
multiple purposes of business and social
communication situations. .
Course Content
Error Analysis
Basic Communication Skills
The Writing Process
General principles of Organizing and
Communicating Messages
Business Letters (Requests, Recommendation,
Persuasive – Sales Letter & Routine Denial)
Memo Writing
Face-to-Face Workplace Communication
Informal & Formal Business Report
Formal Business Report
Audience Analysis and Successful Oral
Presentation
Review of punctuation, grammar and spelling
Keeping your average sentence short
Presenting your report professionally
The importance of the objective
Organizing your ideas with Mind mapping
The use of jargon and reducing the number
words and clichés
Writing in plain English
Identifying communication styles
Management and executive summaries
Writing “benefit” statements
Writing one page reports
Editing your report
Report writing practice
Completion of a personal action plan
Course Objectives & Learning Outcomes
This course is designed to develop
professional communication skills. As a
result of this course, participants are
expected to:
Understand the importance of effective
communication in a business setting.
Understand and utilize the basic forms (e-
mail, memos, letters, informal and formal
reports, and informal and formal
presentations) that are used in effective
business communication.
Write well-organized and effective business
memos, letters, and reports.
Reinforce and further develop presentation
skills in order to deliver professional
presentations.
Understand and use computer-aided
communication including e-mails and
presentation software.
Work effectively in a team to improve
communication skills and to prepare and
present group projects.
Polish Standard English skills used in
writing and speaking to enhance professional
communication.
Methodology
Presentations, interviews, meetings and
conferences are an integral part of any
professional environment. Well-prepared and
well-executed presentations leave an
indelible impression on superiors, peers and
subordinates alike. Students will learn to
use graphics, audio-visual aids and audience
handouts in an effective manner. Audience
awareness, developing a design, handling
questions and answers, personal presence,
style and body language are some other
aspects that will be discussed.
Designed For
Executive Diploma in English Language
Proficiency provides skill development
experience for senior and mid level
professionals. Students interested to improve
their skills may also enroll in this
programme.
To be eligible for this course, applicant
must possess a Bachelors degree from any HEC
recognized university and should have Basic
English language knowledge.
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