Diploma of Business Administration for Clerical and Administrative Personnel-KPK

Diploma of Business Administration for Clerical and Administrative Personnel

Introduction

The Diploma of Business Administration for

Clerical and Administrative Personnel is

designed to develop your existing skills and

knowledge in planning and organizational

perspective of administration, and also

prepare you for a leadership and managerial

role within the business environment. This

Diploma is geared towards preparing

administrative personnel for a wide range of

leadership as well as top-tier administrative

roles. It teaches the advanced corporate

management values that are the cornerstone of

the enterprising executive careers.

Designed For

The Diploma of Business Administration is

designed to provide you with a planning and

organizational perspective of administration,

which builds upon your existing computer

skills, using complex technical features.

You will gain essential skills that will

prepare you for a range of administrative

careers, including office manager, senior

executive assistant, personal assistant and

administrator.

Course Content

Expand your existing skills and knowledge in

many areas, including:

•Team-building

•Project management

•Resource allocation

•Communication

•Develop advanced computer skills

Learning Outcomes

Upon successful completion you will be

confident in the following:

Manage personal work priorities and

professional development

Manage meetings

Plan and manage conferences

Manage quality customer service

Manage payroll

Manage business document design and

development

Plan and review administration systems

Administer projects

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Executive Diploma in English Language

Proficiency

Introduction

This course aims at helping participants

develop a positive, constructive and

practical approach to effective written and

oral communication in business and

professional settings. It is expected that at

the end of the course participants will be

able to communicate in clear, concise

correspondence to meet the diverse needs and

multiple purposes of business and social

communication situations. .

Course Content

Error Analysis

Basic Communication Skills

The Writing Process

General principles of Organizing and

Communicating Messages

Business Letters (Requests, Recommendation,

Persuasive – Sales Letter & Routine Denial)

Memo Writing

Face-to-Face Workplace Communication

Informal & Formal Business Report

Formal Business Report

Audience Analysis and Successful Oral

Presentation

Review of punctuation, grammar and spelling

Keeping your average sentence short

Presenting your report professionally

The importance of the objective

Organizing your ideas with Mind mapping

The use of jargon and reducing the number

words and clichés

Writing in plain English

Identifying communication styles

Management and executive summaries

Writing “benefit” statements

Writing one page reports

Editing your report

Report writing practice

Completion of a personal action plan

Course Objectives & Learning Outcomes

This course is designed to develop

professional communication skills. As a

result of this course, participants are

expected to:

Understand the importance of effective

communication in a business setting.

Understand and utilize the basic forms (e-

mail, memos, letters, informal and formal

reports, and informal and formal

presentations) that are used in effective

business communication.

Write well-organized and effective business

memos, letters, and reports.

Reinforce and further develop presentation

skills in order to deliver professional

presentations.

Understand and use computer-aided

communication including e-mails and

presentation software.

Work effectively in a team to improve

communication skills and to prepare and

present group projects.

Polish Standard English skills used in

writing and speaking to enhance professional

communication.

Methodology

Presentations, interviews, meetings and

conferences are an integral part of any

professional environment. Well-prepared and

well-executed presentations leave an

indelible impression on superiors, peers and

subordinates alike. Students will learn to

use graphics, audio-visual aids and audience

handouts in an effective manner. Audience

awareness, developing a design, handling

questions and answers, personal presence,

style and body language are some other

aspects that will be discussed.

Designed For

Executive Diploma in English Language

Proficiency provides skill development

experience for senior and mid level

professionals. Students interested to improve

their skills may also enroll in this

programme.

To be eligible for this course, applicant

must possess a Bachelors degree from any HEC

recognized university and should have Basic

English language knowledge.

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