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Hotel Receptionist Training with Customer Relationship and MS Excel

4 weeks ago   Learning   Layyah   23 views
Location: Layyah
Price: ₨ --

Hotel Receptionist Training with Customer Relationship and MS Excel

Course Design

This course is designed with the following modules:

Hotel Receptionist Diploma

  • An Overview of Hotel Reception
  • Hotel Reception Standard Procedures
  • Communication Skills Required for Hotel Reception
  • Customer Service in Hotel Reception
  • Telephone Handling in a Hotel
  • How to Handle Difficult Hotel Guests
  • Administrative Skills as a Hotel Receptionist
  • Computer Skills and Programs
  • Brand Standards in the Hospitality World
  • Being a Team Player: Working with Other Hotel Departments
  • Safety and Security in the Hotel
  • Sales and Marketing as a Hotel Receptionist
  • Dressing the Part: Creating the Professional Look in Hospitality
  • Keeping Stress Under Control on the Job
  • Legal Issues in Hospitality
  • The Future for Hotel Receptionists

Customer Relationship Management

  • Customer Relationship Management
  • What CRM Is and Who It Serves
  • Checklist for Success
  • Requirement Driven Product Selection
  • Considerations in Tool Selection
  • Strategies for Customer Retention
  • Building the Future
  • Homegrown vs. Application Service Provider
  • The Development Team
  • Evaluating and Reviewing Your Program

Getting Started with Microsoft Office Excel 2016

  • Navigate the Excel User Interface
  • Use Excel Commands
  • Create and Save a Basic Workbook
  • Enter Cell Data
  • Use Excel Help

Performing Calculations

  • Create Worksheet Formulas
  • Insert Functions
  • Reuse Formulas and Functions

Modifying a Worksheet

  • Insert, Delete, and Adjust Cells, Columns, and Rows
  • Search for and Replace Data
  • Use Proofing and Research Tools

Formatting a Worksheet

  • Apply Text Formats
  • Apply Number Format
  • Align Cell Contents
  • Apply Styles and Themes
  • Apply Basic Conditional Formatting
  • Create and Use Templates

Printing Workbooks

  • Preview and Print a Workbook
  • Set Up the Page Layout
  • Configure Headers and Footers

Managing Workbooks

  • Manage Worksheets
  • Manage Workbook and Worksheet Views
  • Manage Workbook Properties



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IPATS Government Recognized Education Zone-Khanna Pul Rawalpindi-Islamabad

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