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#Professional #IATA Air Ticketing Course #Khanna Pul, Islamabad #2023
A ticketing system works by first creating a document, or "ticket," that records the interactions on a support or service case.The ticket is shared between both the rep and the customer and logs their communication to one continuous thread. Both parties can refer back to the thread at any point in time.Once the ticket is created, reps can then work on the issue on their end. When they have updates or a resolution, they can alert the customer via the ticket. If the customer has any questions in the meantime, they too can use the ticket to communicate with the customer service rep.The ticketing system then alerts the rep that there has been a response logged on the ticket, and the rep can address it immediately.When the issue has finally been resolved, either the rep or the customer can close the ticket.Tickets can be reopened though if either party has any additional follow-up questions or requests. Instead of having to create a brand-new ticket with a different rep, the customer has access to the same person that they worked with before and can continue where they left off.A passenger name record (PNR) or booking file is a digital document that contains information about a traveler or group of travelers and their itinerary. Each PNR has a unique code called a booking reference or record locator. Thanks to this number, the file can be easily found in the CRS database. A traveler purchasing a flight gets the code via email and can use it to access flight details or check in online.An airline ticket is a document granted by a carrier or travel agency to a passenger as a confirmation that a person has bought a seat on a flight. It can exist in two forms — paper and electronic (e-ticket). Today, you’ll most likely deal with a digital version, while hard copies are becoming museum artifacts.
Check-in and boarding
It manages relationships between multiple airlines involved in one journey (if this is the case). To be more precise, it outlines the responsibilities of the validating carrier which issued the ticket and the operating carrier or carriers which perform the flight.Airline tickets are important documents that confirm a passenger has a seat on a flight. The ticket includes important information about the passenger and the flight that they will take. The ticket is exchanged for a boarding pass during the check-in process, and this gives the passengers permission to board the plane.Airline tickets are important documents that confirm a passenger has a seat on a flight. The ticket includes important information about the passenger and the flight that they will take. The ticket is exchanged for a boarding pass during the check-in process, and this gives the passengers permission to board the plane.
No matter the form, the air ticket performs several important functions.
It seals the deal between a passenger and an airline, establishing rights and responsibilities on both sides. The ticket documents whether and under what conditions a passenger can modify an itinerary, cancel a flight, or receive a refund.
It serves as a travel document, ensuring that an airline will provide a seat and services included in the fare for a ticket owner. On the other hand, carriers use a document as a source of information about the passenger and the booking.
It manages relationships between multiple airlines involved in one journey (if this is the case). To be more precise, it outlines the responsibilities of the validating carrier which issued the ticket and the operating carrier or carriers which perform the flight.
Speaking of flights, conducted by several airlines, only one of them owns a ticket at any given moment. This possession makes the airline responsible for the passenger and updating their status (checked-in, boarded, flown, etc.).
Global Distribution System (GDS) is a system worked by an organization that empowers the automated transfer between travel service providers and travel offices. Online airline ticketing system software backed by GDS including Amadeus, Galileo, Sabre, and Travelport.