The course will comprise a balanced blend of the statistical quality control concepts and hands-on training in the methods, standards and guidelines currently being used for industrial quality control. The course will not assume any prior knowledge other than previous exposure to elementary probability theory; the discussion will be self-contained and all of the topics will be developed from the fundamentals. The course will enable a practising engineer to gain a firm grasp of statistical quality control methods and enable him/her to not only analyze and improve existing quality control processes, but also design and implement new quality control processes in industrial settings.This interactive Quality Assurance & Control training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.
Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.
Define the major benefits to the organization of Total Quality Management
Understand the impact of leadership to support quality management systems
Develop measuring and improvement processes for quality assurance and control
Describe how TQM can be introduced into their work place
Identify useful quality improvement techniques for continual improvement
Discuss the importance of quality standards, models and awards (ISO, TQM, Malcolm Baldrige, EFQM etc.)
While everyone seems to recognize “high quality” when they see it, most organizations still struggle with incorporate
quality-supportive processes and tools into their project planning. While this seminar, updated to reflect the 5th edition
Guide to the Project Management Body of Knowledge (PMBOK Guide), defines and discusses the three classic project
quality processes – Quality Planning, Quality Assurance, and Quality Control – it also focuses on how to incorporate
“quality” thinking into project processes most organizations are already using. Seminar attendees will review important
concepts associated with the modern quality movement and in particular examine the link between customer
expectations, project scope, and project quality. Using a case study project, attendees will also participate in multiple
interactive exercises to clearly define customer expectations, write quality-supportive requirements, design quality
audits to promote continuous process improvement, select the right quality control tools for the right project, and
finally build a Quality Management Plan that traces requirements, metrics, quality tools, and project scope all together
to produce outputs that are what the customer wanted – not just what they asked for.