Hotel and Catering Management - SPTTC Certified

Description

Our course will open up a lot of opportunities for you, whether you are looking to start your own hotel or catering company, or you would just like to climb the ladder at the hotel at which you currently work. In our comprehensive online course, you will learn:

• Food science
• Food production and service
• How to run a front office
• How to manage and coordinate housekeeping services
• Basic accounting, marketing, sales, communication, and customer service strategies and techniques
• How to use technology to your advantage

Course Syllabus:

Module 1: Hospitality management

• 1.1 Operating a hotel or catering company
• 1.2 Projecting comfort and ease
• 1.3 Elevating your business
• 1.4 Making a profit

Module 2: Food science

• 2.1 Chemistry of cooking
• 2.2 Food preservation
• 2.3Food technology
• 2.4 Nutrition

Module 3: Food production

• 3.1 Basic cooking styles
• 3.2 Basic cooking methods
• 3.3 Food handling
• 3.4 Menu planning
• 3.5 Pricing

Module 4: Food & beverage service

• 4.1 Planning the event
• 4.2 Types of catering options
• 4.3 Greeting and receiving guests
• 4.3 Food service
• 4.4 Bar service
• 4.5 Coordinating in-hotel restaurants

Module 5: Hotel roles

• 5.1 Food & beverage management
• 5.2 Maître
• 5.3 Chef/Cook
• 5.4 Butlers
• 5.5 Porters
• 5.6 Housekeeping staff

Module 6: Hotel front office

• 6.1 Coordination
• 6.2 Accommodating guests
• 6.3Promoting deals and special offers
• 6.4 Cashiering and handling money

Module 7: Back office management

• 7.1 Supporting the front office
• 7.2 Managing employees
• 7.3 Special programs
• 7.4 Managing bookings
• 7.5Attracting guests and VIP’s

Module 8: Housekeeping & laundry operation

• 8.1 Staging the room
• 8.2 Hygiene and health
• 8.3 Laundry services
• 8.4 Accommodating guests

Module 9: Accounting

• 9.1 Keeping proper records
• 9.2 Balancing the book
• 9.3 Cost analysis
• 9.4 Calculating loss and gain
• 9.5 Analysing and maximizing profit

Module 10: Sales & marketing

• 10.1 Customer satisfaction
• 10.2 Attracting and keeping customers
• 10.3 Understanding the consumer
• 10.4 Pricing
• 10.5 Deals, promotions, coupons, etc.
• 10.6 Procedures Manual

Module 11: Communication

• 11.1 Helping customers
• 11.2 Handling stressful situations
• 11.3 Communication strategies
• 11.4 Communicating between departments
• 11.5 Managing complaints and concerns

Module 12: Applications of technology

• 12.1 Basic business computers
• 12.2 Information technology
• 12.3 Catering management tools
• 12.4 Making your business shine

Module 13: Hotel security and health & safety

• 13.1 Necessary security positions
• 13.2 Fire and emergency safety
• 13.3 In-room security and safety
• 13.4 First Aid and response plans
• 13.5 Making guest feel safe and comfortable

Whatsapp: , , ,

IPATS Government Recognized Education Zone-Khanna Pul Rawalpindi-Islamabad